Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take for my order to ship?
Standard processing typically takes 2-3 business days. Once shipped, domestic orders usually arrive within 5-7 business days, while international shipping varies by destination and customs processing.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items in their original packaging within 30 days of delivery. Please note that certain limited edition drops may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a favorite garment you already own and comparing it to our charts to ensure the perfect fit for your campaign.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Critical Role clothing?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat, or air drying whenever possible.